Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the HRPro Ams ERP software, services, and website ("Services") provided by HRPro Ams ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

These Terms comply with European Union regulations, including applicable consumer and commercial law directives relevant to B2B software-as-a-service (SaaS) and Enterprise Resource Planning (ERP) solutions.

2. Definitions

• "Customer" refers to the entity or person purchasing or subscribing to the Services.
• "User" refers to any individual authorized by the Customer to access the Services.
• "Data" refers to all information, text, and other materials submitted by the Customer or User to the Services.

3. Provision of Services

We will provide the Services in a professional manner consistent with industry standards. We reserve the right to temporarily suspend the Services for maintenance, upgrades, or emergency repairs, and will provide reasonable advance notice where possible.

HRPro Ams guarantees an uptime SLA (Service Level Agreement) as specified in the applicable Customer enterprise contract.

4. Data Processing and GDPR Compliance

In providing the Services, we act as a Data Processor under the General Data Protection Regulation (GDPR) (EU) 2016/679. The Customer acts as the Data Controller.

All processing of personal data will be conducted subject to our Data Processing Agreement (DPA), which forms an integral part of these Terms. We implement appropriate technical and organizational measures to ensure the security of your Data.

5. Intellectual Property Rights

HRPro Ams retains all rights, title, and interest in and to the Services, including all underlying technology, software, and intellectual property. The Customer is granted a limited, non-exclusive, non-transferable license to use the Services for internal business purposes during the subscription term.

6. Customer Obligations

The Customer is responsible for:

• Maintaining the confidentiality of User credentials.
• Ensuring that Data uploaded to the Services complies with all applicable laws.
• Obtaining any necessary consents from data subjects before processing their personal data within the HRPro Ams ERP.

7. Fees and Payment

Fees for the Services are billed as specified in the service agreement or invoice. Payment terms are strictly 30 days from the date of invoice unless otherwise agreed. Late payments may incur interest in accordance with the EU Late Payment Directive.

8. Limitation of Liability

To the maximum extent permitted by applicable European law, HRPro Ams shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of or related to your use of the Services.

9. Term and Termination

These Terms remain in effect until the expiration or termination of your subscription. Either party may terminate the agreement for a material breach that is not cured within 30 days of written notice.

Upon termination, we will provide a reasonable mechanism for you to export your Data, after which it will be permanently deleted in accordance with our retention policies.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, The Netherlands.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
contact@hrproams.com